After-sales Service

After-sales Service Commitments

Dear users,

Thank you for choosing the products of Jiangsu Longyan Machinery Co., Ltd. For the purpose of ensuring that you can fully and safely utilize our equipment, we offer the following comprehensive after-sales service commitments to demonstrate our firm commitment to product quality and user satisfaction.

1. Quality assurance:

Longyan Company has passed the certifications of multiple quality systems, ensuring quality control throughout the design, production, and delivery processes. Within one year from the date when the equipment is put into operation, we will provide "three guarantees" services (warranty, maintenance, and assurance) to ensure the normal operation and stable performance of the equipment.

2. Prompt response:

If there is any malfunction in the equipment manufactured by Longyan Company, we promise to dispatch technical maintenance personnel to the user's factory area within 24 hours. We have offices in many parts of China, and our export business covers India, Turkey, Russia and many other countries, ensuring that we can provide rapid and effective on-site services.

3. Professional maintenance team:

Our after-sales service team is composed of experienced and skilled full-time personnel. When maintenance service personnel provide services to users, they shall record in detail the completed maintenance tasks and the problem-solving methods, and require users to provide feedback on the service content, so that we can continuously improve service quality.

4. User's feedback and quality control:

After each service, user's feedback is a valuable resource for us to improve our work. We will strictly assess the performance of service personnel, implement quality control based on user's feedback, and continuously optimize the after-sales service procedure.

5. Dedicated service hotline:

Our service hotline is operated on a round-the-clock basis, so you can contact us directly for help at any time. In addition, thanks to our nationwide office network, every service request from you will receive prompt response.

Jiangsu Longyan Machinery Co., Ltd. is committed to providing you with specialized products and attentive services. Your satisfaction is the goal relentlessly pursued by us. If you have any questions or needs during the use of our products, please feel free to contact us and We will provide you with wholehearted services.

Jiangsu Longyan Machinery Co., Ltd.

After-sales Service Department